Book with Confidence

Dreaming of your next trip but afraid to book? Take advantage of our risk free booking policy.

There is much uncertainty at the moment about the future and with restrictions, lockdowns and lots of bad news at the moment some of us are dreaming of a time in the future when we will be able to travel and explore again.

 

For those who may be thinking of a trip in the future after the situation is over, we are offering more flexible booking conditions so that you can have greater peace of mind and less trepidation about making the decision to book given these uncertain times.

 

The following terms will only apply to bookings made after the 1st September 2020. Where there is a conflict between the Terms contained within and our existing Terms & Conditions, these terms will prevail:

1. Cancellation by you

Up to 4 weeks prior to departure

If you wish to cancel your booking in circumstances where you are liable to pay the cancellation charges set out in our terms and conditions, you have the following options:

  1. Change to an alternative trip
  2. Postpone your trip to a later date
  3. Cancel and pay standard cancellation charges

If you choose to change to an alternative trip, you will be liable to pay any additional cost if the alternative is of a higher value.

How to cancel: You must notify us of your cancellation and the reason via email/in writing. Any cancellation will only be effective when we receive it in writing via email. If you choose to change to an alternative trip or postpone to a later date, a binding contract will come into existence between you and us as soon as we have issued you with a new booking confirmation that will confirm the booking of your alternative trip or new dates of your booking.

2. Cancellation due to COVID-19 related reasons

A COVID-19 related reason will be determined by us at our absolute discretion, but can include any of the following, if these scenarios affect the travel arrangements you have booked with us prior to departure:

a) If the Foreign, Commonwealth and Development Office (or the equivalent government body of your country of origin) advise against travel (including non-essential travel) to your destination. Including any national and/or local authorities that advise against travel within the United Kingdom;

b) If the national and/or local authority of your place of residence pass laws or impose restrictions that prevent you from travelling to the destination. E.g. the implementation of a local lockdown.

c) If you are required to quarantine upon arrival to your destination, due to the laws and regulations of the relevant government in that country and/or the relevant national or local authority;

d) If you are required to quarantine upon return from the resort destination, due to the laws and regulations of the relevant government of your country of origin and/or the relevant national or local authority;

e) If the destination you are travelling to has closed its borders or is otherwise denying entry to visitors;

f) If you have been diagnosed with COVID-19 before departure and no longer able to travel;

g) If you have been in contact with someone that has been diagnosed with COVID-19 and you need to self-isolate, preventing you from travelling;

h) If you have been contacted by the NHS Test and Trace (or an equivalent system), preventing you from travelling; or

i) If you are required to quarantine after returning from another destination, preventing you from travelling with us.

Please note: if you wish to cancel for reasons f) – i), we do require evidence of this in order to honour your refund.

You will have the following options if you wish to cancel your booking at any time prior to departure due to a COVID-19 related reason:

  1. Change to an alternative trip
  2. Postpone to a later date
  3. Receive a full refund from us within 28 days of cancellation

3. Insurance

Adequate travel insurance is a condition of your contract with us. Your insurance policy must include provisions relating to COVID-19. Including cover if you have been diagnosed with COVID-19 during your holiday or have otherwise been in contact with someone who has been diagnosed and you are now required to self-isolate. Your insurance policy should cover you for repatriation where necessary, emergency medical expenses abroad and additional costs of accommodation and/or transport if you need to self-isolate during your trip.

We will not be responsible for any costs

These Terms do not restrict or limit your rights contained within our Booking Conditions but offer you alternative cancellation options and extended rights if you cancel in accordance with Clause 2 of these Terms.

These Terms only apply pre-departure. You are not entitled to the benefits of these terms where you curtail your holiday after departure.

Some of our usual cancellation policy will still apply which can be found in our terms & conditions.

"We have been walking with World Walks for a few years now. We wouldn't go anywhere else. Professional organization, and it's like having our own 'personal' travel guru."

G. ELLIOT, CANADA

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